Reservation Executive

Job Description

JOB DESCRIPTION

 ___________________________________________________________________

1. JOB PURPOSE:

• JOB BRIEF:  

           The job involves extensive communication with customers over phone for booking,       reservations, ticketing, complaint handling, Cancellation etc.     

• REPORTING RELATIONSHIPS:
• ACCOUNTABILITIES & RESPONSIBILITIES:

• Flight and fares queries
• Refunds and discounts
• Issuing of Direct Tickets, Agent Tickets & Interline Tickets
• Ticket Cancellations & Change requests
• Redemption & crediting of flying miles
• Handling of Group Queries for internal & external customers              

 5. KEY CHALLENGES: N/A

6. KEY DECISIONS: N/A

7. STAKEHOLDERS

 Internal – Reporting Manager

External – Customers

8. SKILLS & KNOWLEDGE     

1. Educational Qualifications –

Any bachelor’s degree.

• In-depth knowledge of the industry’s standards and regulations:

• Minimum experience of 2-3 years a direct airline or a GSA.
• Knowledge of Fare calculations and reservations is required.
• Should possess excellent communication and interpersonal skills, good analytical    skills in interpreting data and situations.
• Preference will be given to candidates who have experience in sales ticketing and/or reservations.
• Ability to work in a dynamic and challenging environment is essential.

How To Apply

Application documents will be sent via hr@sharpenjobs.com.

Application Deadline:16/October/2026