Receptionist/Customer Care

Job Description

About the Role

Our client, a leading hospitality company, is seeking a professional and customer-focused Receptionist/Customer Care representative to manage front-desk operations and ensure a welcoming experience for clients and visitors. The ideal candidate will have 2 to 3 years of experience in the hospitality sector, excellent communication skills, a friendly personality, and strong multitasking abilities. This role requires a proactive individual who can handle customer inquiries, administrative tasks, and collaborate effectively with different departments to enhance service delivery.

Key Responsibilities

• Greet and assist visitors in a professional and friendly manner.
• Answer and direct phone calls, emails, and other inquiries promptly.
• Maintain a clean and organized reception area to create a welcoming environment.
• Provide accurate information regarding company products, services, and policies.
• Assist customers with complaints, requests, and concerns, ensuring timely resolution and satisfaction.
• Schedule and coordinate meetings, appointments, and conference calls.
• Manage incoming and outgoing correspondence (letters, packages, etc.).
• Support administrative tasks, including filing, data entry, and office supply management.
• Collaborate with different departments to enhance the overall customer service experience.

Requirements

Education & Experience

• Bachelor’s Degree in Hospitality, Business Administration, Marketing, or Finance.
• 2 to 3 years of experience in a receptionist or customer service role within the hospitality sector.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other office tools.
• Professional appearance and positive attitude.
• Ability to handle confidential information with discretion.
• Problem-solving skills and the ability to work under pressure.

Skills

• Experience using CRM software or customer support tools.
• Knowledge of basic administrative and clerical procedures.

How to Apply

Think you’re the right fit? We’d love to hear from you! Send your CV and cover letter to hr@sharpenjobs.com, and copy rosy@sharpenjobs.com.