Online Tour Designer

Job Description

Overview:
Our client is looking for someone who will professionally design, publish, and manage tours and activities on the world’s leading online travel platforms. The ideal candidate is proactive, detail-oriented, and passionate about the tourism industry, with a strong understanding of the Rwandan market and global travel trends.

Key Responsibilities:
The Online Tour Designer will be responsible for accurately and consistently managing the company’s tours and activities across various platforms. Key duties include:

• Platform Research & Strategy:
  
  • Continuously research and identify the most relevant online platforms to promote the company’s offerings.
    
  • Evaluate each platform’s potential value and make informed, strategic recommendations to management.
    
• Tour Design & Content Management:
  
  • Customize and optimize tours and activities for selected platforms while maintaining consistency across all channels.
    
  • Set up and regularly update promotional content including descriptions, pricing, photos, videos, blogs, and other media.
    
  • Ensure accurate availability is maintained for each listed activity.
    
• Client Interaction & Bookings:
  
  • Respond promptly and accurately to online inquiries.
    
  • Manage bookings through both the platforms and the company’s internal systems.
    
  • Handle changes, cancellations, and complaints with professionalism and care.
    
  • Follow up with potential clients to drive profitable sales.
    
• Performance Tracking & Reporting:
  
  • Prepare monthly management reports within the first five working days, covering:
    
    • Sales volume and value.
      
    • Platform performance and ROI.
      
    • Competitor analysis.
      
    • Actionable recommendations to improve sales outcomes.
      
• Quality & Consistency:
  
  • Ensure customer satisfaction and aim for consistently excellent reviews to foster repeat and referral business.
    
  • Support the company’s mission by working independently, efficiently, and in line with company systems and procedures.
    
  • Stay updated with local tourism news and international travel trends.
    
• Compliance & Team Collaboration:
  
  • Maintain accurate records of all bookings, invoices, and payments for tax and compliance purposes.
    
  • Uphold high ethical standards and contribute to a positive team environment.
    

Experience and Skills Required:

• Strong organizational and time management skills; able to work independently and meet deadlines.
  
• In-depth knowledge of the Rwandan tourism industry.
  
• Personal experience or interest in adventure travel is a plus.
  
• Fluent in Kinyarwanda and English; knowledge of a third language (French or Mandarin preferred) is an advantage.
  
• Excellent written and verbal communication skills, including a professional telephone manner.
  
• High level of accuracy and attention to detail.
  
• Problem-solving skills and the ability to think creatively under pressure.
  
• Proficiency in Microsoft Office (especially Word, Excel, Outlook); familiarity with Google Workspace is a plus.
  
• Commitment to sustainability and ethical business practices.
  

Success Criteria:

• High accuracy and quality of tour listings across all platforms.
  
• Positive customer reviews and satisfaction scores.
  
• Competitive pricing and profitability of bookings.
  
• Contribution to the company’s sustainability goals.
  
• Low rate of customer issues and complaints.

How to Apply:
Interested candidates who meet the qualifications and competencies outlined above are invited to submit their CV and a detailed cover letter to hr@sharpenjobs.com, with a copy to rosy@sharpenjobs.com.

Only shortlisted candidates will be contacted for interviews.