Front Office Agent job in Rwanda
Job Description
Job Summary
The Front Office Agent is responsible for providing exceptional guest service and ensuring smooth front desk operations. This role involves welcoming guests, managing check-in and check-out procedures, handling inquiries, and coordinating with internal departments to deliver a seamless guest experience. The ideal candidate is professional, customer-focused, and able to work efficiently in a fast-paced environment.
Key Duties & Responsibilities
- Greet and welcome guests in a warm and professional manner.
- Manage guest check-in and check-out processes accurately and efficiently.
- Handle room reservations, modifications, and cancellations when required.
- Provide guests with information about hotel services, facilities, and local attractions.
- Respond promptly to guest inquiries, requests, and complaints.
- Process payments, issue invoices, and maintain accurate billing records.
- Coordinate with Housekeeping and Maintenance teams to ensure room readiness.
- Maintain accurate guest records in the Property Management System (PMS).
- Ensure the front desk area is clean, organized, and presentable at all times.
- Adhere to company policies, procedures, and service standards.
Educational Qualifications, Experience, & Skills Required
- Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related field.
- Minimum of 1–3 years’ experience in a front office or customer service role (hospitality preferred).
- Strong communication and interpersonal skills.
- Professional appearance and positive attitude.
- Ability to multitask and work under pressure.
- Basic knowledge of Microsoft Office applications.
- Willingness to work shifts, including weekends.
Application Procedure
Interested candidates should send their CV and a cover letter explaining their suitability for the role to hr@sharpenjobs.com with the subject line:
“Application – Front Office Agent.”
Deadline: 4th March, 2026
Only shortlisted candidates will be contacted.
