Head, Business Banking

Job Description

Location: Kigali, Rwanda
Industry: Banking & Financial Services

Overview

Our client is looking for an experienced and strategic professional to serve as the Head of Business Banking. The ideal candidate will be responsible for leading the Business Banking unit, acquiring and managing relationships with business clients, driving revenue growth, minimizing risk, and ensuring customer retention. This role demands a high-performing leader with a strong track record in marketing, business development, and client relationship management within the banking sector.

Key Responsibilities

Strategic & Routine Responsibilities

• Develop and implement the overall Business Banking strategy.
• Define marketing and sales strategies for the Business Banking Group.
• Lead the design and development of innovative banking products and services tailored to business clients.
• Manage and deepen relationships with existing customers while acquiring new business clients.
• Oversee the credit risk framework, ensuring appropriate risk management practices.
• Drive a customer-centric framework through insight-led marketing initiatives.
• Mobilize low-cost deposits and funding for the bank.
• Act as a brand ambassador and represent the bank in relevant business circles.
• Prepare regular performance and management reports (weekly/monthly) for the Executive Director.
• Deliver on key performance targets including PCE, Balance Sheet growth, and profitability.

Periodic and Ad-hoc Duties

• Perform other strategic duties as assigned by the Executive Director.

Reporting Line

• Reports To: Executive Director

Requirements

Education & Certification

• Minimum of a bachelor’s degree; postgraduate qualification preferred.
• Relevant professional banking certifications (e.g., ACIB) are an added advantage.
  

Experience

• Minimum of 12 years of relevant experience, with at least 6 years in a senior management role focused on marketing, business development, and customer relationship management in the banking sector.
  

Key Competencies

Technical Knowledge

• Financial & Market Analysis
• Credit and Risk Management
• Business Banking Product Knowledge
• Trade Finance & Debt Recovery
• Investment & Portfolio Management
• Regulatory & Compliance Knowledge

Strategic & Business Skills

• Relationship Management & Client Retention
• Customer Value Proposition Design
• Product Pricing and Performance Management
• Business Development and Sales Strategy
• Environmental and Industry Analysis

Leadership & Supervisory Skills

• Strong People Management and Team Building
• Influencing and Coaching
• Strategic Thinking and Decision-Making

Generic Skills

• Negotiation & Entrepreneurship
• Analytical Thinking and Problem Solving
• Excellent Oral and Written Communication
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Business Writing and Documentation

Tools and Resources

• Work tools include a personal computer and telephone.
• Reference materials include SOPs, Credit Policy Guide, Banking Acts, and regulatory directives.
  

How to Apply

Send your CV and cover letter to:
📧 hr@sharpenjobs.com
📧 Copy: rosy@sharpenjobs.com | dekegai@sharpenjobs.com

Only shortlisted candidates will be contacted for interviews.