Head of Digital

Job Description

Location: Kigali, Rwanda
Division: Personal Banking, Products & Analytics
Reports to: Executive Director, Personal Banking, Products & Analytics
Supervises: Head of Channels, Head of Partnerships, Head of Digital Sales and Product Development

Overview:

We are hiring on behalf of a leading bank for the position of Head of Digital. This is a senior leadership role focused on driving the digital transformation agenda, enhancing product innovation, building strategic partnerships, and maximizing customer adoption of digital channels.

The ideal candidate will be responsible for developing and implementing the Bank’s digital strategy to enhance customer experience, drive innovation, and grow the profitability of the Bank’s digital channels and products. This role requires a strong strategic mindset, digital product expertise, and the ability to lead cross-functional teams to deliver on key digital transformation objectives.

Key Responsibilities:

• Design and execute a forward-looking digital strategy aligned with Group goals
• Develop and enhance technology-enabled products and services, including cards and channels
• Collaborate with Retail, Commercial, and Corporate teams for product rollout and market expansion
• Promote the use of digital channels to reduce transaction costs and decongest banking halls
• Build strategic partnerships to grow market share and competitive advantage
• Define and document product papers, SOPs, SLAs, and risk frameworks for digital offerings
• Work closely with internal departments (Operations, Risk, IT, Finance, etc.) to maximize ROI
• Perform other duties as assigned by the Executive Director
  

Key Performance Indicators (KPIs):

• Number of strategic partnerships
• Revenue growth per product and versus target
• Digital market share and customer penetration
• Product usage per customer
• Operational cost savings
• Customer satisfaction levels
  

Required Skills and Competencies:

Technical & Strategic Skills

• Deep knowledge of digital banking and e-payment solutions
• Strong customer relationship and marketing abilities
• Excellent negotiation, presentation, and communication skills
• Solid understanding of both commercial and public sector banking
  

Leadership & Management

• Team leadership, coaching, and conflict resolution skills
• Ability to manage cross-functional collaboration and change
• Strong organizational and coordination skills
  

Personal Competencies

• Strategic orientation with entrepreneurial mindset
• Self-driven with strong analytical and problem-solving skills
• High-level interpersonal and people management skills
• Advanced credit and financial skills
  

Qualifications & Experience:

• A good first degree in any discipline; a Master’s degree is a strong advantage
• Recognized professional certifications (in digital banking, marketing, product development, etc.) are an added advantage
• Minimum 15 years of banking experience, with at least 5 years in a senior digital leadership or marketing role
  

How to Apply:Send your CV and cover letter to:
📩 hr@sharpenjobs.com
📩 Copy: rosy@sharpenjobs.com | dekegai@sharpenjobs.com📌

Only shortlisted candidates will be contacted for interviews.