Relationship Officer – Business Banking
Job Description
Job Summary
Ensures acquisition, management, and retention of target business banking customers by providing excellent financial products and services, while minimizing risk and enhancing customer value.
Key Duties & Responsibilities
- Acquire and develop business banking customer relationships
- Manage credit processing, appraisals, and risk monitoring
- Maintain good customer relations and respond to queries promptly
- Assist in preparing team budgets and periodic reports
- Support Relationship Manager in credit committee meetings and approvals
- Achieve PBT, balance sheet, and other performance targets
- Perform other duties as assigned by Relationship Manager
Key Performance Indicators (KPIs)
- Number of new accounts acquired, PBT and balance sheet targets
- Quality of credit portfolio, NPL ratio, and loan recovery
- Customer satisfaction, retention rates, cross-sell ratios
- Timeliness and accuracy of reports and budget adherence
- Approval turnaround time and compliance adherence
- Revenue growth vs targets and divisional performance
Educational Qualifications, Experience, & Skills Required
- First degree (minimum Second Class) in any discipline; relevant Masters or professional certification is an advantage
- 2–3 years relevant banking experience, preferably in financial services marketing
- Financial and market analysis
- Credit risk management & portfolio management
- Banking products and SME solutions
- Customer value proposition & product pricing
- Marketing, trade finance, debt recovery
- Legal & regulatory compliance
- Basic domestic & international banking operations
Supervisory & Generic Skills
- Teamwork and people management
- Leadership, coaching, and influencing
- Initiative, entrepreneurship, and ownership
- Strategic thinking and analytical skills
- Planning, organization, and business writing
- Interpersonal and communication skills
- Proficiency in Microsoft Office
Application Procedure
Interested candidates are invited to submit their CV and a brief cover letter to patricia@sharpenjobs.com and hr@sharpenjobs.com using the subject line: “Relationship Officer.”
Deadline: January 16, 2026
