Customer Care Officer
Job Description
EXTERNAL ADVERTISEMENT
King Faisal Hospital, Rwanda, “A center of excellence in health service provision, clinical education, and research”.
This is an exciting time for King Faisal Hospital, Rwanda as we embrace a new strategic direction.
The hospital has continued to grow due to its positive reputation for authentic compassionate health care and highly skilled medical practitioners, especially in specialized surgical and medical services.
King Faisal Hospital Kigali is looking for suitable candidate to fill the following positions
| POSITION | COMPETENCY REQUIREMENT | KEY RESPONSIBILITIES | No |
| Customer Care Officer | EDUCATION AND EXPERIENCEHe/she must have Minimum a Diploma in Hospitality Management or any related field A minimum of two (2) years’ experience in Hospitality Management Preferably in the hospital settingsSKILLS AND ABILITIESDeep knowledge of work processes and/or procedures such as daily patient care tasks, planning, and organizationBasic computer knowledge.Excellent verbal, written, and interpersonal skills.Disposition, tact, courtesy, enthusiasm, cooperation, and sincerity as they affect fellow workers and others.Makes clients and their needs a primary focus of work and actions. This includes clients that are both internal and external to the Hospital.Gives out information and ideas clearly and concisely, including the requirement to inform and persuade. | Retrieval of all patient records in advance of the booked appointmentFiling to be completed dailyAppointments to be noted either in the appointment book or on a database if usedClinical staff appraised daily of the appointment list for their clinic/ surgeryPatients requiring Blood investigations, X-rays, and removal of Plaster of Paris are requested to come in earlier to have these completed before the appointment Constant contact maintained with patients, receptionist and Clinical staff to ensure smooth flow through the Department and to be able to warn the patient if there are anticipated delaysA database of complaints maintained in order to identify bottlenecks or other problems so that these issues can be addressedAwareness of the functioning of the hospital, transport networks, Pharmacy Policy, and Procedures Awareness of the Policies and Procedures governing the Out-Patient and Emergency Medical DepartmentsTo ensure that Results of all waiting times surveys analyzed and reported to the customer care ManagerWheelchairs are cleaned and the footrests are in placeAdherence to all Health and Safety Policies and ProceduresCompliance with Infection Prevention and Control Policies and Procedures maintainedEnsure that directions for patients are adequate and maintained: for example, colored lines/stripes/ painted footsteps for patients to follow to different wards areasPatient and personnel fire and emergency evacuations practiced annuallyMonitor all exits for obstacles, boxes, and vehicles blocking the free flow of people exiting that area | 1 |
How to Apply: Join us and take on the challenge to provide Patient Cantered Care.
Qualified candidates should submit their application as one PDF document—including a cover letter addressed to the CEO of King Faisal Hospital, curriculum vitae, notified academic credentials, copy of national ID, license to practice (Pharmacists only), criminal record, and recommendation letter(s) from previous employer(s), to the above-mentioned links by September 23rd, 2026.
Kindly Fill The Form For A pplication:https://docs.google.com/forms/d/e/1FAIpQLScFe5vfAkgbjXNkiaM2Hg-ETCkOv4xjs5LHsqzA9JSePKl9pA/viewform?usp=publish-editor
KFH, Rwanda is proud to be an Equal Opportunity Employer. We offer a competitive compensation and benefits package.
