Loan Officer
Job Description
Obrigado Business Fund Ltd Is Hiring a Loan Officer.
Obrigado Business Fund Ltd is a Non-Deposit Financial Institution in Rwanda, specializing in short-term loans for individuals under Regulation No 96/2026 of 07/07/2026. The company seeks a detail-oriented and client-focused Loan Officer & Customer Care Officer to manage loan applications, support borrowers, and ensure compliance with lending policies. The role is based at Kigali Downtown Building and reports to the Managing Director.
Key Duties and Responsibilities
- Loan Application & Processing
- Guide clients through loan application procedures.
- Verify borrower documents and assess eligibility.
- Prepare loan agreements in line with company policies.
- Customer field visits
- Collateral visits
- Customer Care & Relationship Management
- Handle inquiries, complaints, and provide borrower education.
- Maintain strong client relationships to ensure satisfaction and trust.
- Deliver financial literacy support on budgeting and repayment.
- Loan Portfolio Monitoring
- Track loan disbursements and repayments.
- Follow up on overdue accounts and negotiate repayment plans.
- Maintain accurate borrower records and loan files.
- Risk & Compliance Oversight
- Ensure compliance with lending regulations and company policies.
- Monitor exposure limits and prevent over-leveraging.
- Support audits with required documentation.
- Financial Reporting Support
- Prepare weekly and monthly loan performance reports.
- Highlight variances in repayment trends and recommend corrective actions.
- Fraud Prevention & Internal Controls
- Detect suspicious loan activities and report promptly.
- Implement borrower verification and safeguard company resources.
- Customer Education
- Encourage responsible borrowing and repayment discipline.
Required Knowledge, Skills & Abilities
- Education: Bachelor’s degree in Finance, Banking, Accounting, or related field.
- Experience: At least 2 years in banking sector, money lending, customer service in financial institutions.
- Knowledge: Credit assessment, Rwandan lending regulations, and customer care practices.
- Skills: Strong communication, negotiation, and presentation abilities.
- Technical: Proficiency in Word, Excel, and PowerPoint
- Personal Attributes: Integrity, confidentiality, empathy, and professionalism.
Performance Indicators
- Loan approval turnaround time.
- Customer satisfaction ratings.
- Loan recovery rate.
- Compliance audit results.
- Fraud detection and prevention success.
How To Apply
Interested Candidates kindly Apply through via the email shared:hr@sharpenjobs.com
Application Deadline:22/September/2026
