Online Operations Officer.

Job Description

About the Company

Superb Novas Technology Limited is an IT and marketing company established in 2022. The company provides technology and marketing services, including software development, telecommunications, IT consultancy, data processing, hosting and other information technology services.

Job Purpose

The Online Operations Officer will support daily product operations, assist the customer support team with technical and service-related inquiries, monitor product performance, and help improve customer satisfaction.

Key Responsibilities

• Develop strong knowledge of the company’s products and services.
• Provide Level 2 support to the customer service team by resolving customer inquiries through instant messaging, ticketing systems and email.
• Analyze product performance and prepare daily and weekly reports.
• Collect and share customer feedback with relevant teams in real time.
• Monitor customer activity, identify unusual cases and escalate issues when necessary.
• Track product operations and report technical issues requiring improvement or upgrades.
• Provide proactive, high-quality support to improve customer experience and satisfaction.

Qualifications and Requirements

Applicants should meet the following requirements:

• A Bachelor’s degree in an IT-related field.
• Availability to work rotating shifts across a 24-hour schedule, Monday to Sunday.
• Practical knowledge of IT tools such as Slack, Microsoft Teams, Skype, Excel, ticketing systems or CRM platforms.
• Strong logical thinking, analytical skills and attention to detail.
• Excellent written and reading communication skills.
• Ability to work independently, make sound judgments and solve problems.
• Good teamwork and collaboration skills.
• Interest in or knowledge of sports betting.

Note: Previous customer service experience is an advantage but is not mandatory.

Application Requirements

Applicants must be legally authorized to work full-time in Rwanda without requiring employment sponsorship.

Interested and qualified candidates should combine the following documents into one document:

• Application letter.
• Curriculum Vitae (CV) showing relevant work experience.
• Copies of academic certificates and academic transcripts.
• Copy of National Identification.

Email: hr@superbnovas.com

Email Subject: Online Operations Officer

Application Deadline: 20 November 2026

Only complete applications will be considered. Due to the expected number of applications, only shortlisted candidates will be contacted.

Superb Novas Technology Limited is an equal opportunity employer and welcomes applications from qualified candidates regardless of age, gender, race, marital status, physical ability or other legally protected status.