Receptionist / Customer Service Officer.

Job Description

Job Title: Receptionist / Customer Service Officer

Department: Front Office / Customer Service

Reports To: Front Office Manager / Operations Manager

Job Purpose:

To provide professional and welcoming front-desk services, handle customer inquiries and bookings, manage communications, and ensure a smooth and positive customer experience.

Key Responsibilities:

● Welcome and professionally attend to guests and visitors upon arrival.

● Handle customer inquiries, requests, complaints, and feedback promptly and professionally.

● Manage reservations, bookings, cancellations, and confirmations using booking software or relevant systems.

● Answer and direct telephone calls, emails, and other customer communications.

● Check guests in and out where applicable and ensure all required information is accurately recorded.

● Maintain accurate customer and booking records.

● Coordinate with housekeeping, restaurant, management, and other departments to meet customer needs.

● Provide customers with accurate information about services, facilities, prices, operating hours, and available offers.

● Handle payments, receipts, invoices, or other front-office transactions where required.

Qualifications & Experience:

● Diploma or degree in Hospitality Management, Tourism, Business Administration, Customer Service, or a related field is an advantage.

● Previous experience in reception, customer service, hospitality, or a similar role.

● Basic knowledge of booking/reservation software.

● Good computer skills, including Microsoft Office.

● Fluency in English and Kinyarwanda; French is an added advantage.

● Strong communication and interpersonal skills.

● Ability to remain professional and calm when handling difficult customers.

● Good organizational and multitasking skills

How to Apply

Interested candidates should send their CV and a cover letter to hr@sharpenjobs.com with the subject line: “Application -Receptionist.”

Deadline:7th October, 2026

Only shortlisted candidates will be contacted