Terms of Reference (TOR)/IT Officer.
Job Description
- IT Support for Forex Bureau Members
- 1. Position Information
Position Title: IT Support Officer – Forex Bureau Systems
Reports to: RFBA Executive Committee/RFBA Board
Duty Station: Kigali, Rwanda
Service Scope: Support to all RFBA member forex bureaus
- 3. Purpose of the Position
The purpose of this role is to provide technical support and system management services to RFBA members to ensure that the software used by forex bureaus:
- Operates effectively and securely
- Supports accurate transaction recording and reporting
- Meets the regulatory reporting requirements of the National Bank of Rwanda
- Enhances transparency and operational efficiency in the forex bureau sector
- 4. Key Duties and Responsibilities
4.1 Software Support and System Administration
The IT Support Officer shall:
- Provide technical support to forex bureau members using the approved reporting software.
- Ensure the installation, configuration, and maintenance of the forex bureau software system.
- Monitor system performance and ensure continuous functionality and reliability.
- Coordinate software updates and upgrades when required.
- Maintain system documentation and user guides.
4.2 Regulatory Compliance Support
The IT Support Officer will assist members to comply with BNR regulations by:
- Ensuring the software correctly captures and records all foreign exchange transactions.
- Supporting members in submitting electronic reports required by the National Bank of Rwanda.
- Monitoring data accuracy and system compliance with regulatory reporting standards.
- Coordinating with BNR and software providers to resolve technical issues related to reporting systems.
4.3 Member Technical Assistance
The IT Support Officer will:
- Provide technical helpdesk services to forex bureau members.
- Troubleshoot software, connectivity, or system errors experienced by members.
- Provide remote and on-site technical support when necessary.
- Assist members with system login, user access management, and password resets.
- Ensure that all members are able to use the system efficiently.
4.4 Training and Capacity Building
The IT Support Officer shall:
- Organize training sessions for forex bureau staffs on the use of the software.
- Develop training manuals and system user guides.
- Conduct refresher training when new features or regulatory requirements are introduced.
- Provide guidance on data security and proper system usage.
4.5 Data Security and System Integrity
The IT Support Officer will ensure:
- Secure management of system access and user permissions.
- Protection of financial and transaction data.
- Implementation of data backup procedures.
- Compliance with data protection and cyber security standards.
- Deliverables
The IT Support Officer will deliver:
- Fully functional software systems across RFBA member’s
- Monthly technical support reports to RFBA management.
- Training sessions for forex bureau staff.
- System maintenance and update reports.
- Compliance support for BNR reporting requirements.
6. Qualifications and Experience
Education
- Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or related field with accounting skills.
Experience
- At least 3 years of experience in IT support or system administration.
- Experience working with financial systems, transaction reporting systems, or banking software is an advantage.
Skills
- Knowledge of database systems and financial transaction software.
- Understanding of IT security and data protection.
- Strong troubleshooting and technical support skills.
- Good communication and training skills.
- Ability to work with multiple institutions and stakeholders.
7. Performance Evaluation
Performance will be evaluated based on:
- System uptime and reliability.
- Timely resolution of technical issues.
- Member satisfaction with IT support services.
- Compliance with BNR reporting requirements.
- Effectiveness of training and capacity building for members.
How To Apply
Interested candidates should send their CV and a cover letter explaining their suitability for the role to,hr@sharpenjobs.com
Application deadline:16/October/2026
